At Vaporr we pride ourselves on the quality of our products, and our dedication to customer satisfaction. That is why we offer a comprehensive returns policy.
We offer 30 days return policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any outer sleeve as these contain the product serial numbers and we cannot accept any products back without this.
Several types of goods are exempt from being returned due to hygiene and health & safety reasons; Opened e-liquids, drip tips (mouthpieces), opened coils, and atomisers or vaping kits which have been filled with liquid or used.
Please contact us first regards any product you wish to return. Once discussed, and a return agreed, please complete this form and send it to us with the goods you are returning. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
Returning Items Using a Parcel Delivery Service
Return the items to us using a parcel delivery service of your choice and if the item is deemed defective, the postage cost will be refunded and the item will be exchanged or refunded. Please use a tracked or signed for delivery service for insurance purposes to protect yourself should the item get lost in transit.
Returning Special Offer Items
Special offer items will be refunded at the price paid during the offer period.
If a like-for-like exchange is required, there will be no adjustment, however, if the item is exchanged for a similar item, then an adjustment may be made at our discretion.
If you require any further help or advice, please contact us.
10 Broomfield street Keighley, BD21 2BZ